Privacy Policy

Effective Date: September 3, 2026
Last Updated: September 3, 2026

Welcome to OHO Toys. We value your trust and are committed to protecting your privacy.

This Privacy Policy explains how OHO Toys (“we”, “us”, “our”) collects, uses, stores, shares, and protects your personal information when you visit or use our website, purchase our products, contact us, interact with us through social media, or otherwise use our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect different types of information.

A. Information You Provide Directly

When you place an order, submit an enquiry, contact us, or create an account, we may collect:

Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
Product and order information
Payment-related information
Information provided in messages or enquiries
Reviews, feedback, or other information you voluntarily provide
Any other information necessary to provide our products or services

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Website interactions
Referring website or source
General location information
Cookies and similar technologies

C. Information From Third Parties

We may receive information from third parties such as:

Payment providers
Delivery and logistics partners
Advertising platforms
Social-media platforms
Analytics providers
E-commerce or technology service providers

2. How We Use Your Information

We may use your personal information for purposes including:

Processing and fulfilling orders
Delivering products
Confirming orders and payments
Responding to enquiries
Providing customer support
Communicating with you about your orders
Providing product information
Processing returns, exchanges, or refunds
Improving our website and products
Understanding customer preferences
Personalizing your shopping experience
Sending promotional communications where permitted
Running advertisements and marketing campaigns
Measuring advertising effectiveness
Preventing fraud, misuse, and unauthorized activity
Maintaining business and transaction records
Complying with applicable laws and regulations
Protecting our rights and property

3. Orders and Payments

When you purchase products from OHO Toys, we may collect information necessary to process your order.

Payment transactions may be processed through third-party payment providers. Depending on the payment method, we may not have access to your complete payment credentials such as your full card number, CVV, or banking password.

Payment providers process information according to their own terms and privacy policies.

4. Shipping and Delivery

To deliver your order, we may share necessary information with delivery, courier, logistics, or shipping partners.

This information may include:

Name
Phone number
Delivery address
Order details

We share only information reasonably necessary to complete the delivery or provide the relevant service.

5. Marketing and Promotional Communications

With your permission where required by applicable law, we may contact you about:

New products
Special offers
Discounts
Promotions
Events
Product recommendations
Other OHO Toys updates

You can request to stop receiving promotional communications at any time.

Please note that even if you opt out of promotional communications, we may still send important transactional communications, such as order confirmations, delivery updates, payment notifications, or customer-service messages.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

Keep the website functioning properly
Remember preferences
Understand website traffic
Improve website performance
Understand how customers interact with our website
Provide relevant advertising
Measure advertising performance

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Advertising and Analytics

We may use third-party advertising and analytics services to understand how people interact with our website and advertisements.

These services may use cookies, pixels, tags, or similar technologies to:

Measure advertising performance
Understand which advertisements generate enquiries or purchases
Improve our advertising
Show relevant advertisements
Understand website traffic and customer behavior

These third-party providers may process information according to their own privacy policies.

8. Social Media

OHO Toys may operate accounts or pages on platforms such as Instagram, Facebook, YouTube, WhatsApp, or other social-media platforms.

If you interact with us through these platforms, the platform may collect and process information according to its own privacy policy.

Information that you voluntarily provide to us through comments, direct messages, forms, or other interactions may be used by OHO Toys to respond to your enquiry or provide our services.

9. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

Service Providers

Companies that help us operate our business, such as:

Payment processors
Courier and delivery companies
Website and hosting providers
E-commerce platforms
Customer-support providers
Marketing and advertising providers
Analytics providers
Technology providers

Legal and Regulatory Authorities

We may disclose information where required by applicable law, court order, legal process, or lawful government request.

Business Transactions

If OHO Toys is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

10. Data Security

We take reasonable technical, organizational, and administrative measures to protect your personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

The purpose for which it was collected
Whether you have an ongoing relationship with us
Legal and regulatory requirements
Accounting and tax requirements
Dispute resolution
Fraud prevention
Legitimate business requirements

When information is no longer reasonably required, we may securely delete, anonymize, or dispose of it in accordance with applicable requirements.

12. Children’s Privacy

Our products may be designed for children, but purchases and transactions should generally be made by parents, guardians, or other adults.

We do not knowingly seek to collect personal information directly from children for purposes that require parental or guardian involvement.

If personal information relating to a child is provided to us, we will handle it in accordance with applicable laws and requirements.

13. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, which may include:

Requesting access to information we hold about you
Requesting correction of inaccurate information
Requesting deletion or erasure where applicable
Withdrawing consent where processing is based on consent
Requesting information about how your data is being processed
Opting out of certain marketing communications
Raising a complaint regarding the handling of your information

We may need to verify your identity before processing certain requests.

14. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw your consent.

Withdrawal of consent will not affect the legality of processing carried out before the withdrawal.

In certain circumstances, we may continue to retain or process information where permitted or required by law or where another lawful basis applies.

15. Third-Party Links

Our website, advertisements, social-media pages, or communications may contain links to third-party websites or services.

These websites are not controlled by OHO Toys.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. International Data Transfers

Some of our service providers or technology partners may process information using systems or servers located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business
Our website
Our services
Technology
Legal or regulatory requirements

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.