Refund and Returns Policy
Refund & Return Policy
We want you to be happy with every toy you receive from OHO Toys. Please read our return and refund guidelines before requesting a return.
5-Day Returns
Return requests must be raised within 5 days of delivery.
Unboxing Video
Record a clear unboxing video to support product-defect claims.
Product Condition
Products damaged or broken after delivery by the customer are not eligible for return.
01 Return Window
OHO Toys accepts eligible return requests within 5 days from the date of delivery.
If you receive a product that is defective, damaged, or has an issue that was present when you received it, please contact us as soon as possible within this 5-day period.
02 Defective Product & Unboxing Video
To help us verify a product-defect claim, customers are required to record a clear video while unboxing the package.
The video should ideally begin before the package is opened and should clearly show the package, the product and the issue or defect found after opening.
Important: Keep Your Unboxing Video
An unboxing video may be required when raising a claim for a defective or damaged product. Please do not discard the packaging until you have checked the product properly.
03 Need Help With Toy Fitting?
Some toys may require assembly, fitting, connection or installation. If you are having difficulty fitting or assembling a toy, please contact OHO Toys before attempting to modify, force, break or alter the product.
Our team can help guide you with the fitting or assembly process. You can contact us by phone or email using the details provided below.
04 Products Not Eligible for Return
A product will not be accepted for return if the damage or breakage occurred after delivery due to customer handling, misuse, accidental damage, improper assembly or any other customer-caused reason.
- Products broken or damaged by the customer are not eligible for return.
- Products altered, modified or tampered with after delivery may not be accepted for return.
- Do not force toy parts during assembly. Contact us if you need help with fitting.
- Return requests raised after the 5-day return period may not be accepted.
05 How to Request a Return
If you believe your product qualifies for a return, please follow these steps:
Check Your Product
Inspect the toy as soon as it is delivered.
Record the Issue
Keep your unboxing video and clear photos of the issue.
Contact Us
Contact OHO Toys within 5 days of delivery.
06 Refunds
Once a return request is received, OHO Toys may review the product, supporting photos/videos and the circumstances of the claim before approving the return.
If the return is approved and the product is received in the required condition, the applicable refund will be processed according to the original order and payment method.
A return request does not automatically guarantee a refund. Eligibility is determined after reviewing the product and the information provided with the claim.
07 Contact OHO Toys
For return requests, defective products, fitting assistance or any other product-related concern, please contact us:
We're here to help.
Please contact us within the applicable return period and keep your order details, product and unboxing video ready.