Terms & Conditions
Terms &
Conditions
Welcome to OHO Toys. These Terms & Conditions explain the rules and conditions that apply when you browse, use or purchase products through our website.
Acceptance of Terms
By accessing or using the OHO Toys website, placing an order, or purchasing any product through our website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use the website or place an order through it.
Using our website or purchasing from OHO Toys means you agree to follow these terms.
Use of Our Website
You agree to use this website only for lawful purposes and in a way that does not interfere with the operation of the website or the experience of other users.
You must not:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to any part of the website.
- Introduce malicious software, viruses or harmful code.
- Copy, reproduce or commercially exploit website content without permission.
- Misuse promotional offers, discount codes or ordering systems.
Products & Product Information
We make reasonable efforts to ensure that product names, descriptions, photographs, specifications and other information displayed on the website are accurate and useful.
However, product colours may appear slightly different depending on your device or screen. Packaging, accessories, colours and minor product details may also vary from the images shown on the website.
Products are subject to availability. OHO Toys reserves the right to discontinue products or modify product information where necessary.
Product photographs are intended to help customers understand the product and may not always represent every packaging or colour variation.
Prices & Taxes
Product prices displayed on the website are shown in Indian Rupees (₹), unless otherwise stated.
Prices, discounts, promotions and product availability may change from time to time without prior notice.
In the event of an obvious pricing, typographical or technical error, OHO Toys reserves the right to correct the error and, where appropriate, cancel an affected order.
Discounts and promotional prices may have specific conditions, validity periods or product exclusions.
Orders & Order Acceptance
When you place an order, you are making a request to purchase the selected products at the displayed price and under the applicable terms.
An order confirmation does not necessarily guarantee that an order will be fulfilled. OHO Toys may cancel or decline an order in circumstances including product availability, pricing errors, payment issues, suspected fraudulent activity or other legitimate operational reasons.
Order information
Customers are responsible for providing accurate information including name, shipping address, telephone number and other details required to process and deliver an order.
Incorrect or incomplete delivery information may result in delays, additional delivery attempts or cancellation.
Payments
OHO Toys may provide multiple payment options at checkout, depending on the availability of the payment service.
Where Cash on Delivery (COD) is offered, availability may depend on the delivery location, order value, product category or other operational conditions.
Orders may be held, cancelled or declined where payment authorization fails or where information provided during checkout cannot be verified.
Shipping & Delivery
OHO Toys ships products to eligible locations across India through available delivery partners.
Estimated delivery times shown on the website are indicative and may be affected by factors including courier delays, weather, holidays, remote locations, incorrect addresses and circumstances outside our reasonable control.
Free Shipping
OHO Toys currently offers free shipping on orders above ₹1,000, subject to the conditions displayed on the website at the time of purchase.
Please check your shipping address carefully before completing your order. OHO Toys cannot guarantee successful delivery where incorrect or incomplete address information has been provided.
Returns & Exchanges
Returns and exchanges are governed by the OHO Toys Return & Refund Policy applicable at the time of purchase.
Customers should inspect products after delivery and contact OHO Toys within the applicable return period if a product is damaged, defective, incorrect or otherwise eligible for return.
Return conditions
- The product may need to be unused and in its original condition.
- Original packaging, tags, accessories or other included components may need to be retained.
- Certain products may not be eligible for return due to their nature.
- Proof of purchase may be required.
Please check the OHO Toys Return & Refund Policy for the specific eligibility requirements applicable to your order.
Refunds
Where a refund is approved, the refund process will follow the applicable Return & Refund Policy and the payment method used for the original order.
Processing times may vary depending on the payment provider, bank or other financial institution.
OHO Toys may require photographs, videos, product information or other reasonable evidence when reviewing a claim relating to damage, defect or incorrect delivery.
Discounts, Offers & Promotions
From time to time, OHO Toys may provide discount codes, promotional prices, bundles, clearance offers or other promotional campaigns.
Each promotion may have its own terms, including validity period, eligible products, minimum order value or usage limitations.
Unless specifically stated otherwise, promotional offers cannot be combined with other offers.
OHO Toys reserves the right to modify, suspend or withdraw a promotion where reasonably necessary.
Intellectual Property
Unless otherwise stated, the content appearing on the OHO Toys website, including text, graphics, logos, photographs, illustrations, page designs, product presentation and other materials, is owned by or licensed to OHO Toys.
You may view and use the website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish, sell or commercially exploit website content without prior written permission.
Limitation of Liability
OHO Toys will take reasonable steps to maintain the availability and functionality of the website. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
To the extent permitted by applicable law, OHO Toys will not be responsible for losses arising from circumstances outside its reasonable control, including courier delays, network failures, payment gateway failures, technical interruptions or other external events.
Nothing in these Terms & Conditions is intended to exclude or restrict any right or remedy that cannot legally be excluded or restricted under applicable law.
Privacy & Personal Information
When you use the website or place an order, certain information may be collected to process your order, provide customer support, deliver products and operate the website.
The handling of personal information is governed by our Privacy Policy.
Please review the OHO Toys Privacy Policy for more information about how personal information is handled.
Changes to These Terms
OHO Toys may update these Terms & Conditions from time to time to reflect changes in our website, products, services, policies or applicable legal requirements.
Updated terms will be posted on this page. Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.
Contact OHO Toys
If you have questions about these Terms & Conditions, an order, a product, shipping, returns or any other website-related matter, please contact our support team.
We're Here to Help.
Reach out to OHO Toys and our team will assist you with your query.